If you see fewer posts. . .

it's because I don't post much anymore. This may change at any time. But PLEASE feel free to look through our Flickr stream (over on the right), which is updated almost every day.

Monday, August 07, 2006

East of the Sun, West of the Moon

Today at work I kinda feel sandwiched between 2 people. One person didn't want to take the time to read a comm trace for one of my customers. The other one took over a call and troubleshot it without my knowledge after I specifically asked him to help me troubleshoot it so I could learn more about the internals of the system. When confronted he said that there was no reason for him to take the time to show me what he did, and that these types of calls should "just go to the SME" (subject matter expert) because they were too detailed and he thought that our customer satisfaction was lagging because we weren't getting people the right answers quickly enough. That would be great if we had at least 2 SME's for each product we support, but on many of them we only have one. . .so basically, one person in our group has most of the DEEP skill for many of our products. That's a recipe for disaster, in my mind.

So anyway, feeling the way I do I created the following Windows background image. Feel free to use it yourself.



Actually that image didn't make sense.



That's better.

5 comments:

DLcousin 8/07/2006 08:33:00 PM  

We'll always have co-workers who keep proving that stupidity abounds.

DLcousin 8/08/2006 09:18:00 AM  

I don't get it Why is the second image better? In that one you're actually NORTHeast of the sun and SOUTHwest of the moon. Is the polar bear hiding somewhere? You've made Norwegian folklorists proud!

Kurt Schroeder 8/08/2006 09:20:00 AM  

Moon shadow is wrong. :-)

Kurt Schroeder 8/08/2006 10:00:00 AM  

I am the polar bear and I'm feeling grizzly.

Justme 8/11/2006 02:26:00 PM  

Earlier I posted a comment, but I deleted it because I didn't like the way it sounded.

I just wanted to say that I love the rest of your blog. You are a highly talented, creative guy. You put your heart into everything you do and you aren't the type to beat around the bush. I like that. But the post I'm commenting on is kind of provocative, isn't it? I'm just wondering if you realized your coworkers read your blog.

signed,
a coworker